NO QUESTIONS ASKED RETURNS

We would like you to have complete peace of mind when buying products from Fanideaz.com. You can return all items within 15 days of receipt for a full refund of the item purchased with no questions asked. If the product has not been dispatched after 5 days of refund initiation, refund request will be cancelled. If the product received is incomplete or different from shipped, the refund will be partially processed or cancelled. Please note that return shipping charges will not be reimbursed.

0. Why does a NO QUESTIONS ASKED RETURNS need a verification before refund?

There are a few anti-ecommerce forces who order products, take it but return some old used stuff instead of the real product for returns. To continuously offer our beloved customers with many more lovable new products and to continuously offer NO QUESTIONS ASKED RETURNS, we need to ensure that we’re not incurring a loss because of these anti-ecommerce forces. A Genuine customer never needs to bother about refund cancellations as their genuine requests will be processed without any questions.

1. What can I return?

You can return any products ordered from Fanideaz.com within 15 days of delivery. Products must be returned with all original packaging and tags that they were shipped with. To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.

2. How do I return products to Fanideaz?

It’s a simple 2 step process:

  • Please write to us at careus@acncart.com from your registered email ID along with your order ID & registered phone number and mention whether you need a refund or replacement so that our customer service team may assist you better.
  • Pack & Ship the product to the following address:

The Returns Desk,

ACN Online Services,

34, 20th Cross Street, Near
Ayyappan Temple,Mahalakshmi Nagar 3rd Extension, Kanchipuram, Guduvanchery ,

Chennai, Tamil Nadu – 603202
Ph: 897 311 3131

3. Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the Fanideaz order number. Please also include the original invoice as proof of purchase with the return.

The Returns Desk,

ACN Online Services,

34, 20th Cross Street, Near
Ayyappan Temple,Mahalakshmi Nagar 3rd Extension, Kanchipuram, Guduvanchery ,

Chennai, Tamil Nadu – 603202
Ph: 897 311 3131

4. How long will the entire process take?

It can take up to 15 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund/ replacement as quickly as possible. We will send you an email confirming the status of your return/ replacement.

6. Do I get charged for returning products?

Return charges should be borne by the customer. In case of manufacturing defects/ mis-shipments, we shall refund the return shipping charges as well. In both cases, replacement shipment cost is borne by us. A customer only pays for the return shipments to us.

7. How will I be refunded for the return?

Once your returned product is received at our warehouse, we’ll initiate refund within 48 hours after inspecting that the product is received in full and in original condition. Refund is initiated using the payment gateway and the refund timings will vary by payment gateway used while placing the order. In case of COD orders, the refund will be initiated to customers bank account through NEFT/ IMPS Payment solution. No cash refund can be offered at any circumstances.

8. Can I request delivery to an international shipping address?

International shipping will cost additionally. In case of orders placed to international shipping address without proper communication, your order will be cancelled.